Qwid Webapp Revamp
Qwid Webapp Revamp
Qwid Webapp Revamp
Qwid Webapp Revamp
Qwid Webapp Revamp
Qwid Webapp Revamp
Qwid is a remittance platform where users can perform cross-border payments easily and at an affordable rate. It also provide remittance services.
Qwid is a remittance platform where users can perform cross-border payments easily and at an affordable rate. It also provide remittance services.
Qwid is a remittance platform where users can perform cross-border payments easily and at an affordable rate. It also provide remittance services.
Qwid is a remittance platform where users can perform cross-border payments easily and at an affordable rate. It also provide remittance services.
Qwid is a remittance platform where users can perform cross-border payments easily and at an affordable rate. It also provide remittance services.
Qwid is a remittance platform where users can perform cross-border payments easily and at an affordable rate. It also provide remittance services.
Webapp
Fintech
2023
Timeline
Product Designer
Role
2023
Timeline
Product Designer
Role
My role
My role
I collaborated on this project with a team comprising six members, including two backend engineers, one frontend engineer, a product manager, an additional product designer and working cross functionally. My role involved working closely with the other designer to conduct research, outline the user flow, and create the prototype designs
I collaborated on this project with a team comprising six members, including two backend engineers, one frontend engineer, a product manager, an additional product designer and working cross functionally. My role involved working closely with the other designer to conduct research, outline the user flow, and create the prototype designs
Overview
Overview
Qwid is a revolutionary remittance platform that empowers users to execute cross-border payments effortlessly and economically. With an extensive network spanning over 130 countries, it delivers a global payout solution for online bank-to-bank transactions, simplifying the process of transferring funds across borders.
Qwid is a revolutionary remittance platform that empowers users to execute cross-border payments effortlessly and economically. With an extensive network spanning over 130 countries, it delivers a global payout solution for online bank-to-bank transactions, simplifying the process of transferring funds across borders.
Problem Statement
Problem Statement
In the rapidly evolving landscape of cross-border payments, Qwid faces the challenge of elevating its user experience to meet the growing expectations of individuals and businesses seeking affordable, transparent, and seamless global transactions. The current user journey on the Qwid platform exhibits pain points related to transparency, user engagement, and accessibility, requiring strategic interventions to enhance overall satisfaction and trust among its diverse user base.
In the rapidly evolving landscape of cross-border payments, Qwid faces the challenge of elevating its user experience to meet the growing expectations of individuals and businesses seeking affordable, transparent, and seamless global transactions. The current user journey on the Qwid platform exhibits pain points related to transparency, user engagement, and accessibility, requiring strategic interventions to enhance overall satisfaction and trust among its diverse user base.
Business Goals
Business Goals
1
Revenue Growth
One of the primary business goals is to increase revenue through a growing user base and higher transaction volumes. Achieving cost-effectiveness and providing competitive transaction rates will attract more users, leading to increased revenue.
1
Revenue Growth
One of the primary business goals is to increase revenue through a growing user base and higher transaction volumes. Achieving cost-effectiveness and providing competitive transaction rates will attract more users, leading to increased revenue.
1
Revenue Growth
One of the primary business goals is to increase revenue through a growing user base and higher transaction volumes. Achieving cost-effectiveness and providing competitive transaction rates will attract more users, leading to increased revenue.
2
Market Expansion
Qwid aims to expand its presence in more countries and regions, increasing its global reach. Expanding into new markets means capturing a larger share of the international remittance market.
2
Market Expansion
Qwid aims to expand its presence in more countries and regions, increasing its global reach. Expanding into new markets means capturing a larger share of the international remittance market.
2
Market Expansion
Qwid aims to expand its presence in more countries and regions, increasing its global reach. Expanding into new markets means capturing a larger share of the international remittance market.
3
User Acquisition and Retention
Acquiring new users is essential, but retaining them is equally crucial. Qwid's goal is to not only attract new users with its improved user experience but also ensure they remain loyal customers over time.
3
User Acquisition and Retention
Acquiring new users is essential, but retaining them is equally crucial. Qwid's goal is to not only attract new users with its improved user experience but also ensure they remain loyal customers over time.
3
User Acquisition and Retention
Acquiring new users is essential, but retaining them is equally crucial. Qwid's goal is to not only attract new users with its improved user experience but also ensure they remain loyal customers over time.
4
Partnerships and Alliances
Establishing partnerships with banks and financial institutions in various countries is a strategic goal. These partnerships can help Qwid expand its services, provide additional features, and offer better rates to users.
4
Partnerships and Alliances
Establishing partnerships with banks and financial institutions in various countries is a strategic goal. These partnerships can help Qwid expand its services, provide additional features, and offer better rates to users.
4
Partnerships and Alliances
Establishing partnerships with banks and financial institutions in various countries is a strategic goal. These partnerships can help Qwid expand its services, provide additional features, and offer better rates to users.
Research
Market Analysis/ User Feedback
Market Analysis/ User Feedback
1
The market is witnessing a significant demand for cross-border payment solutions that are not only efficient but also cost-effective. Users, both individuals and businesses, are increasingly looking for alternatives that provide better value for their international money transfers.
1
The market is witnessing a significant demand for cross-border payment solutions that are not only efficient but also cost-effective. Users, both individuals and businesses, are increasingly looking for alternatives that provide better value for their international money transfers.
1
The market is witnessing a significant demand for cross-border payment solutions that are not only efficient but also cost-effective. Users, both individuals and businesses, are increasingly looking for alternatives that provide better value for their international money transfers.
2
The research highlighted the growing trend of globalisation in business and personal finance. The need for cross-border payments and remittances is on the rise as people and companies expand their operations globally.
2
The research highlighted the growing trend of globalisation in business and personal finance. The need for cross-border payments and remittances is on the rise as people and companies expand their operations globally.
2
The research highlighted the growing trend of globalisation in business and personal finance. The need for cross-border payments and remittances is on the rise as people and companies expand their operations globally.
3
A thorough analysis of the competitive landscape exposed opportunities for differentiation. While some competitors focus on rapid transactions, others emphasise lower fees, and a few provide advanced features. Qwid aimed to create a niche by offering a blend of affordability, user-friendliness, and transparency.
3
A thorough analysis of the competitive landscape exposed opportunities for differentiation. While some competitors focus on rapid transactions, others emphasise lower fees, and a few provide advanced features. Qwid aimed to create a niche by offering a blend of affordability, user-friendliness, and transparency.
3
A thorough analysis of the competitive landscape exposed opportunities for differentiation. While some competitors focus on rapid transactions, others emphasise lower fees, and a few provide advanced features. Qwid aimed to create a niche by offering a blend of affordability, user-friendliness, and transparency.
4
Users frequently expressed frustration over transaction delays, especially when dealing with cross-border payments. Delays often resulted from complex verification processes and intermediary banks.
4
Users frequently expressed frustration over transaction delays, especially when dealing with cross-border payments. Delays often resulted from complex verification processes and intermediary banks.
4
Users frequently expressed frustration over transaction delays, especially when dealing with cross-border payments. Delays often resulted from complex verification processes and intermediary banks.
5
Users appreciated user-friendly features, such as real-time tracking of transactions and responsive customer support. They expected these features to be readily available on remittance platforms.
5
Users appreciated user-friendly features, such as real-time tracking of transactions and responsive customer support. They expected these features to be readily available on remittance platforms.
5
Users appreciated user-friendly features, such as real-time tracking of transactions and responsive customer support. They expected these features to be readily available on remittance platforms.
Ideation
We were able to identify the aspects of our revamp
We were able to identify the aspects of our revamp
1
Improved methods for fund transfers.
To minimize ambiguity in the money transfer process and establish collaborations with financial institutions, the aim is to enhance flexibility, speed, and global reach. This includes expanding sending options and coverage to accommodate businesses that faced previous restrictions.
1
Improved methods for fund transfers.
To minimize ambiguity in the money transfer process and establish collaborations with financial institutions, the aim is to enhance flexibility, speed, and global reach. This includes expanding sending options and coverage to accommodate businesses that faced previous restrictions.
1
Improved methods for fund transfers.
To minimize ambiguity in the money transfer process and establish collaborations with financial institutions, the aim is to enhance flexibility, speed, and global reach. This includes expanding sending options and coverage to accommodate businesses that faced previous restrictions.
2
Better means of adding funds
Develop an intuitive and user-friendly interface to streamline the process for both individuals and businesses to fund their virtual wallets. Enhance the user experience by incorporating diverse funding methods such as bank transfers, currency conversion, card payments, and additional options.
2
Better means of adding funds
Develop an intuitive and user-friendly interface to streamline the process for both individuals and businesses to fund their virtual wallets. Enhance the user experience by incorporating diverse funding methods such as bank transfers, currency conversion, card payments, and additional options.
2
Better means of adding funds
Develop an intuitive and user-friendly interface to streamline the process for both individuals and businesses to fund their virtual wallets. Enhance the user experience by incorporating diverse funding methods such as bank transfers, currency conversion, card payments, and additional options.
3
Optimized Onboarding Process
The optimized onboarding process for Qwid aiming to significantly reduce friction for new users by focusing on key elements. The registration process is streamlined, minimizing steps and required information to ensure a quick and seamless sign-up experience.
3
Optimized Onboarding Process
The optimized onboarding process for Qwid aiming to significantly reduce friction for new users by focusing on key elements. The registration process is streamlined, minimizing steps and required information to ensure a quick and seamless sign-up experience.
3
Optimized Onboarding Process
The optimized onboarding process for Qwid aiming to significantly reduce friction for new users by focusing on key elements. The registration process is streamlined, minimizing steps and required information to ensure a quick and seamless sign-up experience.
Design
Dashboard
Dashboard
Onboarding
Onboarding
Dashboard
Funds Transfer
Funds Transfer
Recipients
Recipients
Vanity metrics
1k+
Business onboarded successfully
$500k +
Transaction successfully processed
90%
Transaction completion rate
1k+
Business onboarded successfully
$500k +
Transaction successfully processed
90%
Transaction completion rate
Key takeaways
Key takeaways
We embrace a culture of continuous improvement by gathering user feedback, conducting usability testing, and iterating on design and features.
We embrace a culture of continuous improvement by gathering user feedback, conducting usability testing, and iterating on design and features.
Prioritizing the needs and preferences of users throughout the design process was essential in creating a product that resonates with users.
Prioritizing the needs and preferences of users throughout the design process was essential in creating a product that resonates with users.
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