Rhenda mobile app
Rhenda mobile app
Rhenda mobile app
Rhenda mobile app
Rhenda mobile app
Rhenda mobile app
Rhenda is a service provider platform that links users with a diverse range of artisans offering various services. The platform acts as a bridge, connecting customers seeking artisanal services with skilled artisans capable of fulfilling their needs.
Rhenda is a service provider platform that links users with a diverse range of artisans offering various services. The platform acts as a bridge, connecting customers seeking artisanal services with skilled artisans capable of fulfilling their needs.
Rhenda is a service provider platform that links users with a diverse range of artisans offering various services. The platform acts as a bridge, connecting customers seeking artisanal services with skilled artisans capable of fulfilling their needs.
Rhenda is a service provider platform that links users with a diverse range of artisans offering various services. The platform acts as a bridge, connecting customers seeking artisanal services with skilled artisans capable of fulfilling their needs.
Rhenda is a service provider platform that links users with a diverse range of artisans offering various services. The platform acts as a bridge, connecting customers seeking artisanal services with skilled artisans capable of fulfilling their needs.
Rhenda is a service provider platform that links users with a diverse range of artisans offering various services. The platform acts as a bridge, connecting customers seeking artisanal services with skilled artisans capable of fulfilling their needs.
Mobile app
B2C
Product
2 months
Timeline
Product Designer
Role
2 months
Timeline
Product Designer
Role
My role
My role
I was responsible for user research, creating personas, designing the user flow, and building wireframes and prototypes.
I was responsible for user research, creating personas, designing the user flow, and building wireframes and prototypes.
Overview
Overview
To connect users to professionals, artisans and vendors, I designed a digital solution that lets the young professionals search for and find artisans/vendors of choice and filter them according to their ratings. The flows are simple and intuitive, ensuring that users can accomplish tasks without struggle. I achieved this by conducting research and placing empathy first.
To connect users to professionals, artisans and vendors, I designed a digital solution that lets the young professionals search for and find artisans/vendors of choice and filter them according to their ratings. The flows are simple and intuitive, ensuring that users can accomplish tasks without struggle. I achieved this by conducting research and placing empathy first.
Problem Statement
Problem Statement
Artisans/vendors need help finding new clients. They generally depend on referrals from existing clients and the off chance that someone new stumbles on them. As such, hardworking and talented artisans may stay undiscovered by the right clients. Young professionals, on the other hand, need artisans/vendors but have a hard time finding the right ones…or even finding any at all. In a world that has become increasingly digital, these professionals experience frustration with being unable to easily access and assess artisans.
Artisans/vendors need help finding new clients. They generally depend on referrals from existing clients and the off chance that someone new stumbles on them. As such, hardworking and talented artisans may stay undiscovered by the right clients. Young professionals, on the other hand, need artisans/vendors but have a hard time finding the right ones…or even finding any at all. In a world that has become increasingly digital, these professionals experience frustration with being unable to easily access and assess artisans.
Goals and Objectives
Goals and Objectives
1. The primary goal of the project is to create a digital solution that facilitates the connection between young professionals and artisans/vendors, making it easy for users to find and hire the services they need.
2. Design an intuitive user experience that allows users to search for professionals, artisans, and vendors efficiently, minimising the time and effort required to find the right service providers.
3. Ensure that the user flows within the solution are simple and intuitive, minimising user frustration and making it easy for users to accomplish their tasks.
4 Increase the rate of successful connections and interactions between users/clients and artisans/vendors using the digital solution.
5. Ensure that users are satisfied with the platform's ease of use, efficiency, and the quality of services they receive through it. 6. Continuously gather and integrate user feedback to improve the platform, addressing issues, and enhancing the overall user experience.
1. The primary goal of the project is to create a digital solution that facilitates the connection between young professionals and artisans/vendors, making it easy for users to find and hire the services they need.
2. Design an intuitive user experience that allows users to search for professionals, artisans, and vendors efficiently, minimising the time and effort required to find the right service providers.
3. Ensure that the user flows within the solution are simple and intuitive, minimising user frustration and making it easy for users to accomplish their tasks.
4 Increase the rate of successful connections and interactions between users/clients and artisans/vendors using the digital solution.
5. Ensure that users are satisfied with the platform's ease of use, efficiency, and the quality of services they receive through it. 6. Continuously gather and integrate user feedback to improve the platform, addressing issues, and enhancing the overall user experience.
User Research
Findings
Findings
To solve these two problems, my team and I came up with a digital solution that connects artisans and young professionals. However, we began by speaking with both user groups to uncover relevant insights. Here’s what we found out:
Artisans get clients mostly through word-of-mouth referrals and self-advertisement.
These artisans/vendors have considered other means of getting clients but most cost a lot of money that they do not have
Most artisans we spoke to have not used a digital solution to help find clients before
Young professionals also depend on referrals from friends to find artisans but this is usually a struggle when they move to a new location or if no friend has a recommendation to give.
these young people use various digital solutions that enable them to purchase goods and services online and spend most of their time on their phones.
To solve these two problems, my team and I came up with a digital solution that connects artisans and young professionals. However, we began by speaking with both user groups to uncover relevant insights. Here’s what we found out:
Artisans get clients mostly through word-of-mouth referrals and self-advertisement.
These artisans/vendors have considered other means of getting clients but most cost a lot of money that they do not have
Most artisans we spoke to have not used a digital solution to help find clients before
Young professionals also depend on referrals from friends to find artisans but this is usually a struggle when they move to a new location or if no friend has a recommendation to give.
these young people use various digital solutions that enable them to purchase goods and services online and spend most of their time on their phones.
Target Users
Target Users
1
ARTISANS/VENDORS
These include welders, plumbers, painters, etc and through research, we uncovered that they are not very tech-savvy. Most own Android phones, but their activities are limited to just a few applications. We also uncovered that sometimes, these artisans work for a larger company or business with bosses who are more exposed to tech and can be relevant to adaption. Our target artisans can be generally busy and avoid time wasters.
1
ARTISANS/VENDORS
These include welders, plumbers, painters, etc and through research, we uncovered that they are not very tech-savvy. Most own Android phones, but their activities are limited to just a few applications. We also uncovered that sometimes, these artisans work for a larger company or business with bosses who are more exposed to tech and can be relevant to adaption. Our target artisans can be generally busy and avoid time wasters.
1
ARTISANS/VENDORS
These include welders, plumbers, painters, etc and through research, we uncovered that they are not very tech-savvy. Most own Android phones, but their activities are limited to just a few applications. We also uncovered that sometimes, these artisans work for a larger company or business with bosses who are more exposed to tech and can be relevant to adaption. Our target artisans can be generally busy and avoid time wasters.
1
YOUNG PROFESSIONALS (Users/clients)
While there are several demographics that may need the services of artisans, we decided to design for young professionals. These are generally middle-class earners, who work hard and do not have enough time to go searching for artisans on their own.
1
YOUNG PROFESSIONALS (Users/clients)
While there are several demographics that may need the services of artisans, we decided to design for young professionals. These are generally middle-class earners, who work hard and do not have enough time to go searching for artisans on their own.
1
YOUNG PROFESSIONALS (Users/clients)
While there are several demographics that may need the services of artisans, we decided to design for young professionals. These are generally middle-class earners, who work hard and do not have enough time to go searching for artisans on their own.
Solution
Onboarding
Onboarding
Rhenda offers two onboarding pathways: one for individual users and another for businesses. Personal user onboarding involves collecting basic information, while business onboarding entails gathering more detailed information to accommodate the specific needs and characteristics of businesses.
Rhenda offers two onboarding pathways: one for individual users and another for businesses. Personal user onboarding involves collecting basic information, while business onboarding entails gathering more detailed information to accommodate the specific needs and characteristics of businesses.
Home
Home
The home screen also has a search feature strategically placed so as not to be missed. The search feature offers an alternative to users as it may be quicker if they are looking for a specific vendor/artisan. On the home screen there’s a feeds sections where users can see post from both artisans and users, we wanted at a social feeling to the platform to keep users engaged.
The home screen also has a search feature strategically placed so as not to be missed. The search feature offers an alternative to users as it may be quicker if they are looking for a specific vendor/artisan. On the home screen there’s a feeds sections where users can see post from both artisans and users, we wanted at a social feeling to the platform to keep users engaged.
Maps
Maps
Maps
The map feature is a valuable feature that enables users to easily locate and access various skilled professionals in their area. By utilizing the map feature, users can view a visual representation of the nearby service providers, allowing them to identify the most convenient options.Through the map feature, users can refine their search by specifying their desired location, ensuring that they find artisans who are within a certain proximity.
The map feature is a valuable feature that enables users to easily locate and access various skilled professionals in their area. By utilizing the map feature, users can view a visual representation of the nearby service providers, allowing them to identify the most convenient options.Through the map feature, users can refine their search by specifying their desired location, ensuring that they find artisans who are within a certain proximity.
Messaging
Messaging
The messaging feature in an artisan service provider app allows users to communicate directly with service providers in a convenient and efficient manner. It enables users to send and receive messages, inquiries, and requests related to the services they require. This feature fosters seamless and real-time communication between users and service providers, allowing for quick clarification of details, discussing project requirements, negotiating prices, and scheduling appointments.
The messaging feature in an artisan service provider app allows users to communicate directly with service providers in a convenient and efficient manner. It enables users to send and receive messages, inquiries, and requests related to the services they require. This feature fosters seamless and real-time communication between users and service providers, allowing for quick clarification of details, discussing project requirements, negotiating prices, and scheduling appointments.
Make a post
Make a post
To post on Rhenda's Explore page, artisans and users create visually appealing content, tag it with relevant keywords, provide detailed descriptions, and publish it for users to explore. Interaction through likes, comments, and shares enhances visibility and fosters a community around the diverse artisanal offerings on the platform.
To post on Rhenda's Explore page, artisans and users create visually appealing content, tag it with relevant keywords, provide detailed descriptions, and publish it for users to explore. Interaction through likes, comments, and shares enhances visibility and fosters a community around the diverse artisanal offerings on the platform.
Explore page
Explore page
The Explore section, offers users a visually engaging experience with artisan and users upload videos, and user-generated content, fostering a deeper connection between customers and artisans. This addition aims to foster a sense of connection and appreciation for the artisanal community within the Rhenda platform.
The Explore section, offers users a visually engaging experience with artisan and users upload videos, and user-generated content, fostering a deeper connection between customers and artisans. This addition aims to foster a sense of connection and appreciation for the artisanal community within the Rhenda platform.
Outcomes and Reflections
Project Outcomes: 1. I was able to successfully designed a platform that engages users and offers them a valuable service. High user engagement, that will be measured by metrics like user retention, time spent on the platform, and repeat usage, is a positive outcome. 2. Measurable growth in the number of professionals and artisans using the platform is will be an important outcome. This will show that your solution is gaining traction in the market.
Reflection and Learnings: 1. The iterative approach to design, development, and testing is critical. Learning from user feedback and continuously improving the platform is key to its success. 2. Understand what aspects of your user experience are working well and which need improvement. This can be invaluable for future UX design efforts. 3. Analyze how your platform compares to competitors and what sets you apart. This can help refine your unique selling proposition (USP).
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